Quality Policy
Southwest Metal Finishing assures quality compliance through our documented quality management system, which is based on the ISO-9001:2008 Quality Management System standard and adheres to the following key principles:
- understand current and future customer needs and expectations for quality, cost and delivery
- continuously monitor customer satisfaction and respond quickly to customer concerns
- establish mutually beneficial, supplier-customer partnerships
- involve the customer early in defining requirements for joint development and improvement of products, processes and systems
- demonstrate leadership through vision, direction and shared values
- set challenging targets and goals, and implement strategies to achieve them
- coach, facilitate and empower our employees
- encourage personal ownership of the company mission and corporate goals by building on employee knowledge and experience through training and involvement in operating decisions and process improvement
- clearly identify internal/external customers and suppliers of our processes
- focus on the effective use of people, equipment, methods and materials
- identify the interrelated processes in any system and aligning those processes with the company goals and customer expectations
- measure system-wide results against key objectives
- focus on continuous improvement – maximizing productivity, minimizing rework and waste, and reducing cost by making decisions and taking action based on analyses of data.